Returns

Bike Guarantee and Returns Policy

If you are not satisfied with your goods simply return them to us within 7 days of purchase for an exchange or refund. Make sure they are unused and in their original condition and packaging along with your receipt as proof of purchase. We can’t offer this no quibble policy without your receipt or if your goods have been used. Where we have changed the specification of the bike we may not be able to refund the cost of the changes.

Sorry, we can’t refund delivery charges. 

All products are guaranteed against failure due to defective workmanship or materials for one year from the date of purchase. Items such as (but not limited to) broken brake cables, broken gear cables, flat tyres, punctured inner tubes, skidded tyres, buckled wheels, accidental damage and snapped chains are not manufacturing defects. Bikes are not suitable for stunt riding. Damage caused by inappropriate use, neglect, general abuse, impact or accidental damage will invalidate the guarantee. Should you wish to make a claim against the guarantee please come to the shop (if you purchased online please call us 01580 765612) with your original receipt. We will evaluate the fault, repair, replace or refund at our discretion. To comply with health and safety regulations, when returning goods for evaluation please ensure that they are clean and dry otherwise our staff may refuse to attend to your return.

It is the responsibility of the rider (or their guardian) to check that he bike is safe to ride before use. If the bike is not maintained then it may not be safe to ride.

A bike can last a lifetime if it is cared for properly. Please ask for advice on how to care for your bike. In order to validate your warranty please return your bike for a free service any time within three months from the date of purchase.

Happy cycling!

Regarding Specifications Of Product

Please note, the specifications of any products featured on this website are subject to change without prior notice.

Please make sure to check with a sales person or customer service assistant before confirming your order.

Some self assembly required

On receipt of your bike some assembly will be required, which may include attaching pedals, front wheel, seat pin, handle bar and stem. Single speed kid’s bikes and BMX bikes will be shipped as they are received from the manufacturer. Customer assembly will be required.

Purchases by mail order/online

When your goods are delivered and you sign for them CHECK THEM FIRST. Once you sign the delivery note, you accept the goods are in good condition.

It’s your responsibility to check the goods before signing. If they are damaged inside the box and you’ve signed for them in good condition then you can’t send them back. If you are unable to check them for whatever reason write ‘goods not checked and may be damaged’ on the delivery note. We can’t help you if you sign for the goods in good condition if it turns out they are damaged in transit. If in doubt don’t sign! You have 3 days to tell us about defective/damaged goods after which we assume you’re happy with them.

Collections

We don’t offer a collection service of any type. If you would like to return your goods or make a warranty claim you need to send them back to us yourself. We can’t collect. If the goods are faulty we will agree a cost for you to return the goods BEFORE you send them and refund the cost to you.

Please contact us before you send anything back 01580 765612. We will give you a returns reference and contact you when we receive the goods.