Returns and exchanges
If you are not completely satisfied with your purchase, simply return your item(s) unused and in original condition, as you received it, within 30-days from the date of purchase, as per 30 day right to reject faulty goods under the Consumer Rights Act 2015.
Returns can take 3 to 5 days to process. You must notify us in writing within 14 working days of placing your order, by post or email of your intention to do this, as per 14 day right to cancel under the Consumer Contracts Regulations 2014.
Please note, customers in Northern Ireland, may incur a returns fee.
Returns Address
Rmcycles Ltd
Returns Department
Unit 3A, Leigh Green Industrial Estate
Appledore Road, Tenterden
Kent, TN30 7DE
We will issue a refund, credit or exchange the item for a different size / colour if preferred. Delivery charges are only refundable if you have cancelled your entire order within the 7 day Cooling-Off Period or where the goods are faulty( or we send you the wrong item) and a refund is made.We cannot assume responsibility for returned items that are lost in the post. Your statutory rights are not affected.
Store Credit is valid for 2 years and cannot be redeemed for cash at any point.
- All Item(s) will be inspected upon return
- Item(s) can be tried on for sizing but not worn for activity - Please do not wear items next to the skin and that ensure that you are not wearing perfume / aftershave or a deodorant when trying on for hygiene reasons and to maintain the condition of the product.Shorts MUST be tried on with clean underwear. Item(s) must be returned with all original packaging intact and tags attached. Item(s) returned with incomplete or damaged packaging or missing or unattached tags may be refused or subject to a restocking fee
- In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you
- Item(s) returned as unused/unworn, that have clearly been worn, washed or heat moulded will be refused
- Item(s) returned without a returns form fully completed could delay the process of your return
- All neoprene products (wetsuits etc.) are fully inspected prior to despatch. We cannot accept returns on wetsuits damaged in the process of trying on.
- Do not apply the returns label to the original packaging. Please use a box or parcel bag to package the item rather than applying the label to the item's packaging
- We will not be able to return shoes that have been heat-moulded. RM Cycles cannot be held accountable for improper heat moulding
- For health and safety reasons face masks cannot be returned for an exchange or refund
- We reserve the right to refuse this free service on a case by case basis
- Please retain your proof of postage
- If you pay for a delivery service, we will not refund the delivery cost unless the item is faulty or the incorrect item has been sent to you
- In the case of partial returns, Rmcycles reserves the right to void any discounts and the customer will be liable to pay the full listed price advertised online
- We do not offer an exchange programme at this time, please place a new order
Faulty Item
If the item you received is faulty, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to notify us of your intent to return it and a further 30 days in which to do so.
Incorrect Item
If the item you received is not what you had ordered, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
All refunds will be given as soon as possible, and usually take the form of a refund transaction onto the card used for the original purchase. At the very latest we will refund your money within 28 days from the day we receive your returned item. In the case of incorrect ordering and undisclosed reasons for return, a credit or exchange may be issued and the customer will be expected to pay the return postage costs.
All returns must be accompanied by a completed returns form and a copy of the original invoice.
Dimension of returns
Fill in a Returns Form, including all relevant information, as an incomplete form will delay the processing of your return. Include this form with the item and package up securely. Do not affix the postage label to the product packaging, shoe boxes etc. We strongly recommend you use a service that provides a certificate of postage and a tracking number.
For UK residents, our returns policy does not cover bikes, bike boxes, turbo trainers, trainer mats, indoor bikes, wheels, workstands or anything larger than 61cm L x 46cm W x 46cm D. If you are unsure about the size of an item please contact Customer Care prior to your order being dispatched. A charge will apply to return these items to us. Bikes or bike boxes: £35. Indoor bikes: £100. Turbo trainers, trainer mats, wheels, workstands and any item (excluding previously mentioned) over 61cm L x 46cm W x 46cm D:£15. This fee will be waived if your item is faulty or in the unlikely case that you've received the wrong product.
If you are returning a larger item as described above,you will need to contact us with the following details to arrange a collection:
- Your full name and collection address including postcode
- Order number and confirmation of which product(s) is/are coming back to us
- Your preferred date of collection (Monday to Friday only)
- A contact number in case the courier needs to get in touch with you
Should you have any questions please call us on 01580765612. Due to high call volumes, there may be a delay in answering. Alternatively, Please send us a email to customercare@rmcycles.co.uk