RM Cycles Terms & Conditions

Making your Payment

We can offer a variety of methods for payments, aside from the usual Credit Cards and Cheques:

Shipping and Handling

We will try to process your order the day it is received, however sometimes due to security checks and administration, orders may roll over to the next day for despatch. If this is the case, we will aim to contact you by telephone or email using the information you gave us when placing your order.

Your goods will be dispatched within 5-7 working days of us receiving your order.

When goods are delivered by our courier they must be signed for. If the box or goods are damaged in any way then they MUST be signed for as such so we may resolve the situation with our courier. If damaged goods are signed for as undamaged then you may have to pay any additional carriage charges yourself. The above charges relate only to delivery within Mainland UK.

Our online shopping system will show a charge for delivery whenever you add items to your basket. In most circumstances the charge calculated is accurate, however owning the varied and diverse nature of the products we sell, it is not always possible for the system to quote you an accurate cost. Where actual carriage costs are LOWER than that quoted, we will simply proceed with your order and charge you the actual (lower) amount. If actual costs are higher, we will first contact you to advise of the situation and you will then have the option to proceed or cancel without any obligation.

Your Security and Credit Card Security

We now offer secure facilities for you to provide us with your payment details. THIS IS OPTIONAL.

For order placed via our secure server, the details are stored and transferred via a secure connection (128bit) and at no point are your payment details stored or transferred in an insecure way. PAYMENT IS NOT AUTOMATICALLY TAKEN FROM YOUR CARD when you place your order via the secure server. We only charge your card once goods are ready for despatch except in a small number of circumstances, e.g where you have asked us to order something specially on your behalf.

For standard (non-secure) orders; Once we receive your order, we will contact you to confirm any payment details by telephone. As a result, it is extremely important that you supply us with a daytime contact telephone number, or we will be unable to process your order efficiently. We will also be able to verbally confirm availability of your chosen goods at this time.

VAT

All prices quoted on this website include VAT at the prevailing UK rate.

Your privacy

For specific information regarding our privacy policy, please refer to the Privacy Policy page.

Back Orders

In the unlikely event that we don’t have the goods you request in stock; we will inform you at the point we contact you. At this point you will be given the option to allow us to place those goods on back-order for a preset amount of time. A variable deposit will be requested at this time.

Should we fail to source your requested goods within the allocated period we will again contact you with the option to cancel. Any deposits paid by you will be refunded. If you choose to cancel your back-order before our agreed time, we reserve the right to withhold part or all of your deposit or to issue that deposit back to you in the form of a Credit Note against future purchases.

Complaints

We aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within 5 working days, we will send you a final response detailing our resolution. If we are unable to provide you with a final response, at 14 working days, we will send you a letter explaining the reason for delay and when we expect to issue you with a final response.

Please, in the first instance, contact us by Telephone and request to speak with the Duty Manager,

or address your complaint in writing to:
The Manager,
3A Leigh Green Industrial Estate,
Appledore Rd,
Tenterden,
TN30 7DE

We will try to remedy your complaint as quickly as possible.